Packing & Delivery
Standardized & Secure Packaging
Every Vyskan device is carefully packed in an anti-static bag and placed within a durable, shock-resistant retail or industrial box. We provide sturdy outer cartons sealed with waterproof tape to ensure your goods arrive in pristine condition, regardless of the journey.
Global Delivery Options
We partner with world-leading courier services (DHL, FedEx, UPS, TNT) for fast, door-to-door express delivery (typically 3-7 business days). For high-volume orders, we offer flexible Air Freight and Sea Freight options to optimize your shipping costs.
FAQ
Q1: Do your GPS trackers require a SIM card?
A: Yes, our trackers require a 4G/LTE SIM card with cellular data, SMS, and voice call capabilities enabled to transmit location data to the server.
Q2: Can I track the devices on my own platform?
A: Absolutely! We support various communication protocols and can provide full API/Protocol documentation to help you integrate our devices seamlessly into your own tracking platform.
Q3: What is the warranty period for your products?
A: We offer a standard 12-month warranty for all our hardware products. During this period, we provide free repairs or replacements for any manufacturing defects.
Q4: Do you accept OEM/ODM orders?
A: Yes, we highly welcome OEM/ODM projects. We can customize the brand logo, packaging, software functions, and even redesign the PCBA according to your specific requirements.
Q5: What is the typical lead time for an order?
A: For sample orders or small batches (under 500 units), the lead time is usually 3-7 working days.
For bulk orders or OEM projects, every customized IoT project is unique, but we provide baseline estimates for standard processes:
Software-Only Customization (e.g., Protocol integration, firmware tweaks): Approximately 25 days.
Full Hardware & Software Customization (e.g., PCBA redesign + firmware): Approximately 55 days.
Q6: What payment methods do you support?
A: We accept T/T (Bank Transfer), PayPal, for your convenience and secure transactions.
